JLAmber wrote:Surprised they don't have a UPS set-up?
This is the core of a lengthy conversation between me and the hoster, that has slowly reached 'nastygram' status by now.
Their initial narrative was: "Hey, we had a power outage, but things were restored within 2 hours and now everything smells of roses again!"
Since our server did not nearly behave as expected, I grew suspicious and asked for shutdown protocols. Which a good UPS should produce.
Surprise, surprise: they did not exist.
They then told me that the problem was caused by a faulty distributor that was located between the UPS and our server.
But since it was not just our server, but an entire colocation center that went down, I really begin to wonder about how they have their infrastructure set up.
I now suspect that there was a surge, and that our server received some excess voltage. I will certainly escalate this further.
Ideology: The mistaken belief that your beliefs are neither beliefs nor mistaken.