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This will take a few days to fix. Had something similar happen at IAH years ago and the whole door frame had to be replaced.

https://twitter.com/IvanLeonZA/status/1486374541228224515

So am I understanding correctly, they towed it with the door open and it snagged on the jetway? (As opposed to being hooked up and having the jetway move.)

That's it. They attempted to move the aircraft to a remote stand and failed to check door closed, jetway retracted. From the tug drivers position there would be no clear view of the jetway position but a basic walk-around would have detected that.

In Alaska, we used to run Super Cubs with the doors open and DeHavilland Beavers with the side door off and things sticking out that would not completely fit in the cockpit, like fuel tanks and 4-wheelers.

I'm just not seeing the big deal here. It's not like they don't have more than enough O2 masks. And can't a 2nd side door be MEL'ed?